Last Updated: December, 2025

RelayPoint (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

By accessing or using our website, services, or booking a call, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We collect personal information you voluntarily provide when you:

• Book a demo or appointment

• Submit forms, contact us, or interact with our chat systems

• Sign up for newsletters or resources

• Use our automation services

This may include:

• Name

• Email address

• Phone number

• Business name and details

• Message content or form submissions

B. Information Collected Automatically

When you visit our website or interact with our systems, we may automatically collect:

• IP address

• Device type and browser

• Pages visited and time spent

• Cookies and tracking data

• Referral URLs

C. Information Processed by Our AI Systems

If you use or test our AI chat, voice agents, or automation features:

• Conversation transcripts

• Lead details

• System-generated analytics

2. How We Use Your Information

We use collected information to:

• Provide and improve our services

• Respond to inquiries, bookings, and support requests

• Run AI-powered communication, lead capture, and automations

• Analyze performance and optimize user experience

• Send updates, reminders, or promotional communications

• Comply with legal and security requirements

We never sell your personal information.

3. How We Share Information

We may share information with:

• Service providers (hosting, analytics, SMS/voicemail platforms, payment processors)

• CRM or automation tools that power RelayPoint systems

• Business partners you authorize through integrations

We do not sell data to third parties.

We may disclose information if required by law, to protect our rights, or prevent fraud/abuse.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking tools to:

• Improve website functionality

• Analyze traffic

• Enhance marketing and retargeting

You can control cookies through your browser settings.

5. Data Security

We use technical and organizational security measures to protect your data, including:

• Encryption where applicable

• Secure hosting environments

• Access controls and authentication

• Routine monitoring for vulnerabilities

No online system is 100% secure, but we follow industry best practices.

6. Data Retention

We retain your data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Improve and maintain our technology

You may request deletion at any time.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Opt out of marketing communications

To exercise your rights, contact us at [email protected].

8. Children's Privacy

RelayPoint does not knowingly collect data from children under 13. If such data is discovered, we remove it promptly.

9. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices.

10. AI & Automation Disclosure

Our services may include:

• AI chatbots

• AI voice agents

• Automated follow-up systems

• Automated lead capture and qualification tools

These systems process information solely to deliver requested services and improve performance. All AI outputs are monitored and reviewed for quality and compliance.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Revised versions will include a new “Last Updated” date and take effect immediately when posted.

12. Contact Us

For questions about this Privacy Policy or your personal data:

RelayPoint
Email: [email protected]